App / Mobile
btk9 publishes these legal terms so you know exactly what governs your account, your transactions and your use of this site. Access to our platform and the availability of any feature depends on your local law and the eligible regions we serve.
Our terms are written for accounts operating in Bangladesh, and we apply them in line with applicable local law. Where local law restricts or conditions access to any service we offer — including deposit methods such as Rocket or Bank Transfer — those restrictions take precedence over anything written here. We do not override local legal requirements through our own policy text. When you create an account, you accept that your use of the platform is subject to these terms. We may update terms when required by operational changes or legal developments; where material changes occur, we will communicate those through your account notification channel before they take effect. Continuing to use your account after that notice period means you accept the revised terms. Transactions processed through Rocket or Bank Transfer are governed by both these terms and the rules of those payment services. Our policy covers how we handle your account-side record of those transactions — not the processing rules of the payment provider itself. If a conflict arises between these terms and a third-party payment provider's rules, our terms apply to your account record; the third-party rules apply to the transfer itself. Raise any discrepancy through our published support route.
This policy covers four distinct areas of your relationship with us. Knowing where each boundary sits helps you raise the right question through the right route.
Our terms govern how you create, maintain and close your account. Eligibility to hold an account depends on your local law and the regions we currently serve. We do not extend access beyond those eligible regions, and we do not confirm eligibility on your behalf.
Policy applies to the account-side record of deposits and withdrawals made through Rocket or Bank Transfer. We hold a record of what was initiated and confirmed on our platform. The payment provider's own rules govern the transfer itself outside our system.
Game titles, odds, lobby content and promotional notices published on btk9 are subject to these terms. Content accuracy is maintained on a best-effort basis; game availability may change without notice depending on studio decisions or regional availability.
Rocket, Bank Transfer and game studios supply services under their own terms. We are not responsible for third-party policies, outages or decisions that affect your use of those services. Links away from btk9 leave our policy scope entirely.
You have concrete actions available to you under our policy — not just abstract rights. Your transaction history is visible inside your signed-in account area under the wallet section; you can review deposits and withdrawals recorded against your account at any time without contacting support. If a record appears incorrect, the first step is to check the transaction reference shown in your account history and note the date and method used — Rocket or Bank Transfer — before raising the matter with us. Account details such as your registered contact information can be updated through the account settings section when you are logged in. For changes that affect verification status, you may be asked to confirm your identity through the process shown in your account at the time. Any question about how your data is handled, what records we hold or how long we retain them can be raised through our live chat or email support route. We respond through the same channel you used to contact us.
Open your signed-in account, navigate to the wallet section and check the transaction log. Each entry shows the method, date and status recorded on our side.
Update your contact information directly in account settings. Identity-related changes follow the verification steps shown in your account at the time of the request.
Contact us through live chat or email with your account reference and the specific policy point you want us to address. We respond through the channel you used.
For account access issues, disputed transaction records or policy clarification, use the support route from your account page. Keep your Rocket or Bank Transfer reference ready if the question involves a transaction.
Policy questions deserve a direct answer. We have three contact routes published on this site — use the one that suits your situation and keep your account reference to hand.
Available from the chat icon on any page while you are logged in. Use this for account access questions, transaction record queries and policy clarification. Have your account email and the relevant transaction method ready.
Send detailed policy questions — including data handling, account closure or record correction requests — to our published support email shown in the contact section of the site. Include your account reference in the subject line.
The help section inside your signed-in account covers common policy points, account settings steps and transaction record explanations. Check there first for routine questions before opening a support ticket.
Our approach to your data is straightforward: we collect what we need to operate your account and process transactions, and we do not share it outside the purposes described in this policy.
We keep the account details you provided at registration, your transaction history — including Rocket and Bank Transfer records — and your session activity on the platform. You can request a summary of what we hold by contacting support through the email route.
We use cookies to keep your session active across page loads and to remember your lobby preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how account pages and the lobby load on your device.
Your account is protected through the login credentials you set at registration. We do not ask for your password through chat or email. If you suspect unauthorised access, change your password immediately through the account settings page and contact us through live chat.
We retain account and transaction records for the period required by our operational and legal obligations. After account closure, certain records are held for the retention period shown in the full policy. To request deletion, contact us through the email support route with your account reference.
These are the questions we see most often about our legal terms, data handling and account rights. If your question is not here, raise it through live chat or email support.
Yes. Access to our platform and any feature on it depends on your local law and the eligible regions we serve. We do not override local legal requirements. If your region is not eligible, some or all of the platform may be unavailable to you regardless of your account status.
We hold your registration details, login history, transaction records — including Rocket and Bank Transfer entries — and your activity on the platform. You can request a summary of what we hold by contacting our email support route with your account reference included in the subject line.
Log in and go to account settings to update contact details. Changes that affect your verification status will prompt you to complete the identity confirmation steps shown in your account at that point. For anything you cannot update yourself, contact live chat with your account reference.
We retain transaction and account records for the period required by our operational and legal obligations after account closure. The full retention period is stated in our policy document. To ask about deletion of your records, use the email support route and include your account reference.
Our terms cover the account-side record of any transaction — what was initiated and confirmed on our platform. The payment provider's own rules govern the transfer itself. If a discrepancy appears between the record in your account and what your payment provider shows, contact us through live chat with both references.
We communicate material changes through your account notification channel before they take effect. Continuing to use your account after that notice period means you accept the revised terms. Check your account notification area regularly to stay current with any updates we publish.