App / Mobile
btk9 collects only the account and transaction data needed to run your session, process your Rocket or Bank Transfer payment, and keep your wallet secure. This policy explains what we hold, why we hold it, and what you can do about it — access and eligibility depend on your local law and eligible regions.
When you create an account or complete a deposit through Rocket or Bank Transfer, we collect the information you provide directly — name, contact details, payment reference and transaction records. We also collect device and session data automatically: browser type, IP address, page interactions and login timestamps. This data serves three purposes: verifying your identity against your account, processing your wallet transactions accurately, and keeping your session secure across mobile and desktop. We do not sell your personal data to third parties for their own marketing. We may share limited data with payment processors involved in handling your Rocket or Bank Transfer transaction, and with service providers operating under confidentiality obligations. Cookies and similar tools track session state and site behaviour; you can manage cookie preferences through your browser settings. Data we hold is kept only as long as your account is active or as required by applicable law in your region. If you close your account, you may request deletion of personal data that is not subject to a legal retention obligation. Whether any specific right applies to you depends on your local law and the eligible regions we serve.
Transaction references from Rocket deposits are stored against your account wallet record for verification and dispute resolution.
Bank Transfer details you submit are held securely for the duration required to reconcile the transaction with your account balance.
Device identifiers and browser session tokens are collected to maintain login continuity when you switch between mobile and desktop.
Session and analytics cookies run on the site. Adjust them any time through your browser's cookie or privacy settings panel.
This policy applies to data processed through your btk9 account — including login activity, wallet transactions, support contact and game session records. It does not govern third-party services linked from our pages, external payment processors operating under their own terms, or any service outside the btk9 platform. Understanding the boundary helps you know which data questions to raise with us and which to direct elsewhere.
Covers login credentials, session tokens and device records tied to your btk9 account. We manage these directly and you can request a review through our support route.
Covers payment references submitted through Rocket or Bank Transfer on our platform. Data shared with the payment processor falls under that processor's own policy.
Covers behavioural and analytics data collected while you browse the lobby, game pages and account sections on btk9.
External sites, game studio platforms and payment gateways operate under their own privacy terms. We do not control or accept liability for their data practices.
You have a set of practical actions available to you regarding the personal data we hold. First, you can request a copy of the information we hold against your profile — submit this request through our published support contact and we will respond within the timeframe required by applicable law. Second, if any detail in your account record is incorrect — such as a contact address or payment reference — you can ask us to correct it; open a support ticket and describe the specific field you want updated. Third, where local law gives you the right to restrict or object to processing, you can raise this in writing through our contact route and we will assess it against our legal obligations. Fourth, if you want to close your account and request deletion of non-retained data, contact support with your account details. Note that some data tied to payment records or regulatory requirements cannot be deleted before the applicable retention period ends. Eligibility for any of these actions depends on your local law and the regions we operate in.
Request a summary of the personal data held on your account by contacting support with your registered email address and account reference.
If a name, contact field or payment reference on your account is wrong, raise a correction request through our support channel with the specific detail to change.
For questions about how your data is processed — including Rocket or Bank Transfer transaction records — contact us in writing via the support route listed on the site.
To close your account and ask for eligible data deletion, contact support directly. Retained payment and compliance records cannot be removed before their legal hold period ends.
If you have a specific question about this policy, want to exercise a data right, or need to flag a concern about how your information is handled, use the contact routes below. We respond through the channels visible on the site; we do not publish operating hours or response-time commitments we cannot verify.
Open the chat widget on btk9 to reach support directly. Use this route for account-specific data questions where a quick back-and-forth helps.
Send a written privacy request to the support email address listed on our Contact page. Include your registered account email and the specific data matter you are raising.
The Help section of your signed-in account area covers common privacy and data queries. Check there first before opening a ticket to find the fastest published answer.
We apply access controls to your account data so that only the processes that need it can read it — payment verification, session management and support requests. We do not use your data for profiling or sell it to advertisers. Retention periods are set by the type of data: session logs are short-lived, payment records are kept for the period required by applicable rules, and account data is held while your account is active. Any changes to this policy will be posted on this page, and the effective date at the top will be updated. We encourage you to check back periodically. Your continued use of the platform after a posted update indicates acceptance of the revised terms, subject to your rights under local law.
Your account data is accessible only to the internal processes that need it — login verification, wallet reconciliation and support. No open access to raw records.
We use session and analytics cookies. You can review and adjust cookie permissions at any time through your browser's privacy or site-settings panel.
Session data is cleared after your session ends. Payment references from Rocket and Bank Transfer are kept for the legally required retention window, then scheduled for deletion.
When this policy changes, the revised version is posted here with an updated effective date. Check this page for the current version before submitting a data request.
The questions below cover what we hear most from account holders about data, access and contact. If your question is not listed here, use the support routes described above.
We collect the information you enter during registration — name, contact details and account credentials. We also record session and device data automatically, such as browser type and login timestamps, to maintain your account security and session continuity across mobile and desktop.
Payment references from Rocket and Bank Transfer transactions are stored against your account wallet record. This data is used for verification, balance reconciliation and dispute resolution. It is kept for the period required by applicable rules and then scheduled for deletion.
Yes. Contact us through the support email or live chat with your registered account email and a written request. We will respond within the timeframe required by the applicable law in your region. Eligibility depends on your local law and the regions we serve.
Open a support ticket and describe the specific field you want corrected — for example, a contact address or payment reference. Our support team will review the request against your account and update the detail if verification checks pass.
We share limited data only with payment processors handling your Rocket or Bank Transfer transaction, and with service providers under confidentiality agreements. We do not sell your personal data to advertisers or unrelated third parties for their own marketing purposes.
When you close your account, you may request deletion of personal data not subject to a legal retention obligation. Payment and compliance records tied to regulatory requirements cannot be deleted before their applicable hold period ends. Contact support with your account details to start the process.