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These terms set out the rules that apply when you open or use a btk9 account, including how transactions, account access, and site content are governed. Access to and use of this platform depends on your local law and the eligible regions we serve.
By creating or continuing to use a btk9 account, you confirm that you have read and accept these terms in full. We may update these terms from time to time; when we do, the revised version takes effect from the date it is posted on this page. Continuing to use the platform after a posted update means you accept the changes. These terms apply to every part of the platform — the lobby, wallet, transaction history, and support interactions. Where a specific section of the site carries additional rules, those rules apply alongside these terms, not instead of them. For transactions, the terms cover deposits and withdrawals made through Rocket and Bank Transfer. When you initiate a transaction, you confirm that the wallet or account you use belongs to you. Any transaction made through an unverified or third-party wallet may be reviewed or held under these terms. Eligibility to open and maintain an account is subject to your local law and the eligible regions we operate in. We do not extend access where local law restricts it. If your eligibility status changes, you are responsible for informing us through the support route shown on your account page.
These terms cover specific areas of your account relationship with btk9. Understanding where the policy applies — and where it does not — helps you know who to contact and what process applies to each type of issue.
These terms apply fully to account creation, login, session management and suspension. Rules on identity verification and account holds are governed here. If access is restricted, the process for raising a query is set out in the support section of these terms.
Deposits and withdrawals made through Rocket or Bank Transfer fall within these terms. Transaction limits, wallet ownership requirements and the review process for flagged transfers are all covered. Transactions through unlisted payment routes are outside scope and may not be processed.
Games, lobby content, odds feeds and promotional notices published on the platform are covered by these terms. We may change, remove or restrict content at any time. Availability of specific titles from Bigtime Gaming, Spadegaming, CQ9, PG Soft or PlayStar is subject to regional and technical conditions.
External sites, wallet providers and any service you access by leaving btk9 are outside the scope of these terms. We are not responsible for the content, policies or practices of those services. Links to third-party pages are provided for reference only.
These terms are not only a list of obligations — they also give you concrete actions you can take regarding your account data, transaction records and policy queries. Your account dashboard shows a full transaction log, which you can review at any time after logging in. If you find an error in your account details — such as a registered wallet number or contact address — you can submit a correction request through the support route listed on your account settings page. For any question about how a specific term applies to your situation, you can raise it with our support team directly. We aim to respond through the channel you use. Your right to request account closure is also set out here: submit the request in writing through the support chat or email route, and we will confirm the closure timeline and any outstanding balance handling steps based on what your account shows at that point.
Log in to access your full transaction history. Rocket and Bank Transfer entries are each itemised separately, with date, amount and status visible per entry.
If a registered detail — wallet number, email or contact — is incorrect, raise it via the support route. We verify changes against your original registration before updating the record.
For questions about how a specific term applies to your account, contact support with your account reference. We will address the specific term in question, not a generic response.
Send a written closure request through support chat or email. We confirm the timeline and handle any remaining wallet balance according to the rules shown in your account at the time of the request.
If you have a question about these terms, a transaction dispute or an account access issue, the routes below are the ones published on this platform. We respond through the same channel you use, so choose the route that fits your situation. Do not share wallet credentials or account passwords through any support channel.
Open the chat icon from any page while logged in to raise a terms or account query. Reference the specific clause or transaction you are asking about so we can respond precisely.
Send your query to the email address shown on your account contact page. Include your account reference and the specific question or dispute. Email is the recommended route for written policy requests.
The Help Centre on this site covers common terms questions, account access steps and transaction queries. Check there first — many policy questions are answered without needing to open a support ticket.
We hold account and transaction data only as long as it is needed for the purpose it was collected, or as required by the rules that apply to the eligible regions we serve. You can request a summary of the data we hold on your account by contacting support with your account reference. Cookie and tracking preferences are managed through the notice shown when you first access the site, and you can revisit those settings at any time. Account security is your shared responsibility — we maintain platform-level controls, and you are responsible for keeping your login credentials private. If you suspect unauthorised access, notify us immediately through the live chat route so we can act on your account.
We keep account and transaction records for as long as needed for account operation and applicable regional requirements. You can request a data summary through the email support route listed on your account page.
Cookie preferences are shown on first access and can be updated at any time. We use cookies to maintain your session and improve navigation — not to share your data with unrelated third parties.
Keep your login details private. If you notice an unexpected login or transaction, contact support immediately via live chat. We act on confirmed unauthorised access reports as a priority under these terms.
To request a correction, deletion or restriction of your account data, contact us in writing via email. We confirm receipt and handle the request according to the terms and the rules of the eligible region.
These questions come up regularly when account holders review the terms for the first time or after a transaction query. If your question is not covered here, use the email or live chat support route to get a specific answer.
Yes. Completing account registration means you accept these terms in full at that point. They continue to apply for as long as your account remains open, including during any period when the account is inactive or under review.
We post the revised terms on this page with the effective date. If the change is significant, we may also notify you through the contact method registered on your account. Continuing to use the platform after the effective date means you accept the updated version.
Raise the dispute through the live chat or email support route as soon as you notice the issue. Include the transaction reference, date and amount. We review the record against our transaction log and respond with our findings. Do not reverse a Rocket or Bank Transfer charge without first contacting us.
No. Under these terms, every Rocket wallet or Bank Transfer account you use for deposits or withdrawals must be registered in your own name. Using a third-party payment account may result in your transaction being held and your account being reviewed.
Send a written request to the email support address on your account page. Include your account reference and describe the specific data you want corrected or removed. We confirm receipt and process the request according to these terms and the rules of the eligible region.
Access to this platform depends on whether your local law permits it and whether you are in an eligible region. If your eligibility status changes, you are responsible for notifying us. We may restrict or close accounts where eligibility conditions are not met, in line with these terms.